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Заголовок: Safepal wallet extension setup guide and recovery help
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Your Safepal Wallet Extension Setup Steps and Recovery Process Assistance
Install the Safepal Wallet Extension directly from the official Chrome Web Store or the official Safepal website. This step protects you from fraudulent copies designed to steal your recovery phrase. After adding the extension to your browser, click its icon and select "Create Wallet."
Safepal will generate a unique 12-word mnemonic phrase. Write each word in its exact order on the provided offline recovery sheet. Never save this phrase digitally–avoid screenshots, text files, or cloud storage. Your handwritten copy is your only backup if you need to restore access to your funds on any compatible wallet software.
Complete the verification step by correctly selecting the words when prompted. This confirms you have a proper record. Next, establish a strong password specifically for the extension's local access; this password encrypts your wallet data on this browser but does not replace your recovery phrase.
If you need to recover an existing wallet, choose "Import Wallet" from the extension's initial screen. Carefully enter your 12 or 24-word phrase. Double-check for typos and ensure the word sequence matches your backup exactly. A single mistake will result in a completely different, empty wallet address.
For added security, connect your Safepal hardware wallet to the extension. This setup lets you approve transactions with a physical button press, keeping your private keys permanently offline. The extension then becomes a secure interface for viewing your portfolio and preparing transactions without exposing sensitive data.
Downloading the Official Safepal Extension from the Chrome Web Store
Open your Chrome browser and navigate directly to the Chrome Web Store. Use the search bar at the top-left corner and type "Safepal Wallet".
Verify the developer name is listed as "Safepal" and check for the official blue "S" shield icon. This step confirms you are selecting the authentic extension, not an imitation.
Click the blue "Add to Chrome" button on the extension's page. A confirmation dialog will appear, detailing the data the extension can access. Review this information and click "Add extension" to proceed with the installation.
You will see a new puzzle piece icon appear in your browser's toolbar. A confirmation message from Chrome will also indicate the process is complete. Click the new icon and select "Create Wallet" or "Import Wallet" to begin setting up your wallet directly within the extension's interface.
If the extension icon is not immediately visible, click the puzzle piece icon in your toolbar and pin the Safepal Wallet for easy, one-click access in the future.
Creating a New Wallet and Securing Your Secret Recovery Phrase
Open the SafePal extension and click "Create Wallet". The software will immediately generate your unique 12-word Secret Recovery Phrase.
Write each word in its exact order on the official SafePal Backup Card or a durable piece of paper. Use a pen with permanent, non-fading ink.
Confirm your backup by correctly selecting the words in a verification step. This ensures you have recorded the phrase accurately.
Store your written phrase away from cameras, digital devices, and online storage. A fireproof safe or a secure physical location offers good protection.
Never share these 12 words with anyone. SafePal support will never ask for your Secret Recovery Phrase.
Consider creating multiple copies stored in separate, secure locations. This guards against loss from a single event like fire or water damage.
Your wallet is only as secure as your phrase. Treating this step with care is the foundation of your cryptocurrency security.
Importing an Existing Wallet Using a Recovery Phrase or Private Key
Open your SafePal extension and click the "Import Wallet" button on the welcome screen.
Choose your import method: "Recovery Phrase" for a standard 12 or 24-word mnemonic, or "Private Key" for a specific key string.
For a recovery phrase, type your words in the exact order with a single space between each one. Double-check for spelling errors and ensure you are using the correct wordlist language, typically English.
If using a private key, paste the full key string. This key is extremely sensitive; ensure no malware or spyware could be recording your screen or clipboard during this step.
You will be prompted to create a new, strong wallet password. This password encrypts your wallet data on this specific browser and device; it is not a replacement for your recovery phrase.
Confirm the password and agree to the terms after reading them. Click "Import" to finalize the process.
Your wallet dashboard should now appear, displaying your assets. To verify a successful import, check that the receiving address matches the one from your original wallet.
Always test restoration with a small transaction first. Send a tiny amount of crypto to the imported wallet, then send it back out, confirming you control both the receiving and sending functions.
Never store your typed recovery phrase or private key as a file on your computer. Write it on paper or use a dedicated metal backup tool, and keep it physically secure.
Connecting the Extension to Safepal Hardware Wallet for Transactions
Connect your Safepal Hardware Wallet directly to your computer using the USB cable. Open the Safepal Extension in your browser and click the 'Connect Hardware Wallet' button.
Your device screen will ask you to confirm the connection. Press the physical button on the hardware wallet to approve. This step ensures only you can link the devices.
After connecting, you will see your wallet addresses within the extension interface. The extension now acts as a bridge, displaying transaction details for you to verify on your hardware screen.
To send assets, follow these steps in order:
In the extension, select the asset and click 'Send'.
Enter the recipient address and amount. Double-check the address.
The extension creates the transaction and sends it to your hardware wallet.
Review every detail–amount, address, and network fee–on your hardware wallet's secure display.
If everything is correct, press the physical button on the hardware wallet to sign the transaction.
The signed transaction is sent back through the extension to the blockchain. Your private keys never leave the isolated hardware.
If the connection drops during this process, simply reconnect the USB cable. The transaction data will remain; you can safely restart the signing step from the point you left off.
Always verify that the 'Connected' indicator is visible in the extension before initiating any transaction. This confirms your actions are protected by the hardware wallet's security.
Adding Custom Token Networks like Arbitrum or Polygon to the Extension
Open your SafePal extension and click the network selector at the top of the main wallet interface. You will see a list of default networks; select "Add Custom Network" at the bottom of this menu.
You must gather the correct network parameters. For Arbitrum One, you need this data:
Network Name: Arbitrum One
RPC URL: https://arb1.arbitrum.io/rpc
Chain ID: 42161
Symbol: ETH
Block Explorer URL: https://arbiscan.io
For Polygon Mainnet, use these details instead:
Network Name: Polygon Mainnet
RPC URL: https://polygon-rpc.com
Chain ID: 137
Symbol: MATIC
Block Explorer URL: https://polygonscan.com
Enter each piece of information carefully into the corresponding field in the extension's form. A single typo in the RPC URL or Chain ID will prevent the network from connecting. Double-check your entries before clicking the "Save" or "Confirm" button.
Once saved, the new network name will appear in your network selector. Click on it to switch your wallet view. Your existing Ethereum address works on these networks, but the assets are separate. You will need to bridge or deposit native assets (like ETH for Arbitrum or MATIC for Polygon) to pay for transaction fees on that chain.
After adding the network, you may need to import your token contracts manually. Go to the 'Assets' tab and click 'Add Token'. Search for the token or paste its official contract address from the network's block explorer. This step makes your ERC-20 tokens visible in the wallet for that specific network.
Always verify contract addresses from official project sources to avoid scams. If a transaction fails, confirm you have a small amount of the native currency for gas. You can edit or remove any custom network later from the extension's settings menu under 'Network Management'.
Recovering Access to Your Wallet if You Forgot the Password
Your password cannot be recovered by anyone, including SafePal. The only way to regain access is by using your Secret Recovery Phrase (SRP).
Prepare your 12, 18, or 24-word recovery phrase before starting. You will also need to set a new, strong password during this process. Follow these steps carefully.
Step
Action
Key Detail
1
Open the SafePal extension and click "I have a wallet".
Do not select "Create a new wallet", as this will generate a new, empty wallet.
2
Choose "Import Wallet" and select "Mnemonic Phrase".
Ensure you select the correct phrase length (12, 18, or 24 words).
3
Enter your words in the exact order, separated by spaces.
Double-check each word for spelling errors. The phrase is case-sensitive.
4
Create and confirm a new, strong password for the extension.
This new password replaces the one you forgot. Store it securely.
5
Complete the process and your wallet assets will reappear.
All your tokens and transaction history are linked to your recovery phrase.
If your imported wallet shows a zero balance, the most common cause is an incorrect recovery phrase. Verify each word and its sequence. A single wrong word or incorrect order will import a different, empty wallet address.
For security, perform this recovery on a trusted, malware-free device. Never enter your Secret Recovery Phrase on any website or for "support" personnel who contact you first; this is always a scam.
What to Do If Your Recovery Phrase is Lost or Doesn't Work
First, stop entering the phrase immediately. Continuing with incorrect attempts won't help and increases risk.
Double-check each word you wrote down. Handwriting can be misread; a 'boat' might be 'coat'. Verify the word list from the official Safepal documentation to ensure every term is valid. The order of the words is absolute; even one out of place will fail.
If the phrase seems correct but fails, consider where you stored it. A smudged note or a slightly corrupted digital file can alter a character. Retrieve your backup copy if you created one.
For a lost phrase, your options depend on your setup. If your wallet is still accessible on the extension, you can generate a new recovery phrase. Go to Settings > Security > Backup Wallet and follow the process. This will create a new set of 12 or 24 words. You must transfer all assets to this new wallet address, as the old one will become permanently inaccessible.
If the wallet is already inaccessible and the phrase is lost, the crypto assets stored in that wallet cannot be recovered. No legitimate service, including Safepal, can restore access without the phrase. Be extremely wary of anyone claiming they can recover your lost phrase; these are scams.
To prevent this, once you regain access, establish a robust backup. Write the new phrase on durable material like metal, store it in multiple secure physical locations, and never share it digitally. Test your backup by using it to restore a wallet on a fresh device before moving significant funds.
FAQ:
I installed the Safepal extension but it's just showing a blank white screen. What went wrong?
This is a common issue, usually related to browser compatibility or cache. First, ensure you are using a supported browser like Google Chrome, Brave, or Microsoft Edge. Then, try these steps in order: 1) Hard refresh the page (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac). 2) Disable any other wallet extensions temporarily to check for conflicts. 3) Clear your browser's cached data for the last hour and restart it. 4) Uninstall the extension, restart your browser, and reinstall it from the official Chrome Web Store only. If the problem continues, check Safepal's official support channel for known issues with your specific browser version.
Can I use my existing Safepal hardware wallet with the new browser extension?
Yes, the extension works with Safepal S1 and S1 Pro hardware wallets. After installing the extension, choose "Connect Hardware Wallet" during setup. You'll need your physical device and the cable it came with. The extension will guide you to connect the wallet, enter your PIN on the device itself, and select which accounts you want to access. Your private keys never leave the hardware wallet—it signs transactions offline, so the extension only broadcasts them. This setup is more secure than a software wallet alone.
I lost the device where I had my Safepal extension. How do I get my funds back?
If you lose your computer or phone, your funds are secure if you have your recovery phrase. On a new, clean device, install the Safepal extension. Instead of creating a new wallet, select "Import Wallet" or "Recover Wallet." You will be asked to enter your secret 12 or 24-word recovery phrase. Type it in the exact order, with spaces between words. This process rebuilds your wallet, including all your addresses and transaction history. Never enter your recovery phrase into a website—only into the official extension interface. If you didn't save your recovery phrase, the funds cannot be recovered by anyone.
What's the difference between the wallet password and the recovery phrase? I'm confused.
These protect your wallet in different ways. Your wallet password (sometimes called a spending password) is something you create. It encrypts the wallet data on your specific browser and device. You need it to send assets or approve transactions. It can be changed or reset if you forget it, but only if you have access to the wallet. Your recovery phrase (12 or 24 words) is the master key to all your funds. It is generated when you first create the wallet. This phrase is not stored on your device or browser. It is the only way to restore your entire wallet on a new device if yours is lost. Anyone with these words has complete control over your assets. Never store it digitally; write it on paper and keep it safe.